FanCode Privacy Policy —
Your information with us
How Secure Is

Fancode (fancode.my) takes your privacy seriously. This Privacy Policy explains how fancode collects, stores, uses, and where necessary shares your personal information.

We believe transparency is the foundation of trust. That's why this policy is written in plain language — nothing is hidden behind legal jargon. Your data belongs to you, and FanCode treats it that way.

This policy applies to all FanCode services, websites, and mobile platforms. If you follow a third-party link, that site's own privacy policy will apply — FanCode is not responsible for third-party content.

Fancode collects two types of information — what you provide directly and what is collected automatically as you use the platform.

What You Provide:

• At registration: full name, email address, mobile number, date of birth, and password.
• During identity verification: a copy of your national ID or passport.
• At the time of payment: your bKash, Nagad, or Rocket number.
• Support Contact: Messages and attachments you send when reaching out to us.

Automatically Collected:

• IP address and approximate geographic location.
• Device type, operating system, and browser version.
• Session data — how long you were on the site and which pages you visited.
• Information collected from cookies and similar tracking technologies.

Fancode uses your information for the following purposes — and only for these purposes:

• Account Management: Account registration confirmation, login security, and profile updates.
• Identity and Age Verification: Verifying users are 18+ and ensuring compliance with licensing requirements.
• Payment Processing: Processing deposits and withdrawals and maintaining a record of all transactions.
• Service Improvement: Analyzing which games and features are most used to improve the platform.
• Security & Fraud Prevention: Detecting unusual activity to keep your account secure.
• Responsible Gaming: Identifying patterns of problematic gaming behavior and providing appropriate support.
• Contact & Support: Transaction notifications, bonus updates, and support replies.
• Legal Compliance: Meeting regulatory requirements and fulfilling our legal obligations.

FanCode does not sell your data. Information may only be shared in specific circumstances, with specific parties, and limited to what is necessary:

• Payment Provider: Information required to process transactions via bKash, Nagad, or Rocket. Each of these providers has its own privacy policy.
• Game Software Providers: Game session data may be shared with providers such as Pragmatic Play or Evolution Gaming, strictly for the purpose of operating the games.
• Security & Fraud Analysis Provider: Information required for fraud detection services — without directly identifying you.
• Legal Authorities: In compliance with legal obligations arising from court orders, regulatory requirements, or anti-money laundering investigations.
• Business Transfer: In the event of a change in fancode's ownership — you will be notified in advance.

Fancode uses industry-standard security technology to keep your data safe. Our security framework operates on three levels:

• Technical Security: 256-bit SSL/TLS encryption, firewalls, DDoS protection, and secure server infrastructure.
• Operational Security: Staff training and role-based data access controls — only those who need specific information can view it.
• External Verification: Regular third-party cybersecurity audits and penetration testing.

Keep in mind, however, that no transmission over the internet is completely secure. On your end, using a strong password, keeping 2FA enabled, and avoiding logins over public Wi-Fi all make a real difference.

If you notice any suspicious activity on your account, change your password immediately and support@fancode.my. fancode will investigate the security breach and take appropriate action.

Cookies are small files that a website stores in your browser. fancode uses cookies to enhance your experience and keep the platform running smoothly.

• Essential Cookies: Required to maintain login sessions and support security operations. Without these, the platform will not function.
• Functional Cookies: Remembers your language preference, game settings, and other customizations.
• Analytics Cookies: Tracks how long you spend on each page — helps improve the platform experience.
• Security Cookies: Used for fraud detection and bot prevention.

You can disable non-essential cookies through your browser settings. Please note that disabling essential cookies may prevent features such as login or payments from working correctly.

Fancode does not retain your data longer than necessary. Retention periods vary depending on the type of data and its purpose:

• Account Information: Retained for as long as your account remains active.
• Transaction & Gaming Records: Up to 5 years after account closure, as required by legal obligations.
• Identity verification documents: For the duration required to meet licensing obligations.
• Support Contact: Up to 2 years to facilitate dispute resolution.
• Cookies & Session Data: Session cookies are deleted when you close your browser; others last between 30 days and 1 year.

After the applicable retention period, data is securely deleted or anonymized so that no individual can be identified.

You have several important rights regarding your personal data. FanCode respects these rights and will respond appropriately to any requests you make.

Fancode's services are not intended for anyone under the age of 18. fancode does not knowingly collect or store data from minors.

If we become aware that a minor has registered using our platform, the account will be immediately suspended and all associated data will be deleted. If you have any information regarding this, support@fancode.myto let us know.

FanCode is an international platform. Your data may be stored on servers outside Bangladesh, particularly in connection with game providers or payment processors.

For international data transfers, FanCode ensures that data protection standards are upheld through contractual safeguards and compliance with international data protection frameworks.

Fancode reserves the right to update this Privacy Policy at any time. For significant changes, advance notice will be provided via your registered email or through the platform.

You can always check the "Last Updated" date at the top of the page to see when this policy was last revised. Continued use of the platform after any changes constitutes acceptance of the updated policy.

To ask questions, exercise your rights, or raise any concerns regarding this Privacy Policy, please contact us:

Our team aims to respond within 48 hours. For complex matters, it may take up to 30 days — but you'll receive regular updates along the way.