FanCode Play Responsibly —
Gaming for fun, not for burden

FanCode was built to give the people of Bangladesh an enjoyable gaming experience. We know that gaming is an important source of entertainment for many — the thrill of a cricket match, the excitement of slots, or spending an evening at the live casino with friends.

But we also know that gaming can sometimes spiral out of control — and that's not simply a personal failing, it's a very human problem. That's why responsible gaming at FanCode isn't fine print buried at the bottom of a page — it's a core part of how our platform works.

If you ever feel that gaming is becoming a problem for you, FanCode is here for you — without judgment, in complete confidence. Our support team speaks Bangla, in your language.

Responsible gaming doesn't mean not playing at all. It means playing in a way that doesn't negatively affect the other areas of your life — your family, work, and finances.

• Treat It as Entertainment: Playing purely for entertainment, with no expectation of making money from gaming.
• Stay within your limits: Decide in advance how much time and money you can afford — don't wait until you're worried about losing.
• Take a break: Take regular breaks instead of playing for long stretches at a time.
• Don't chase losses: Don't chase losses by placing more bets to recover money you've already lost.
• Understand Your Emotions: Avoid playing when you're angry, frustrated, or feeling low.
• Stay Open: Be open with your loved ones about your gaming — don't keep it hidden.

FanCode offers four key protection tools, all accessible from the "Safety & Responsible Gaming" section of your account.

Problematic gaming develops gradually — and often you don't even notice it yourself. If you recognise the signs below in yourself, it may be time to pause and reflect.

Answer the following questions honestly. If more than one answer is "yes," use FanCode's protection tools or get in touch with support.

Responsible gaming isn't about restricting yourself — it's about playing with a little planning, so gaming stays enjoyable every time.

• Set your budget in advance: Decide how much you'll spend on gaming each week or month before you start — and stick to it. Think of it as an "entertainment expense", just like a movie ticket or a meal out.
• Set a Time Limit: "I'll play for one hour today" — make that decision before you start. Use FanCode's session timer.
• Play when you're in a good headspace: Avoid gaming when you're tired, upset, or angry. Your judgment is compromised in these states.
• Save Your Winnings: When you win big, withdraw a portion — don't put it all back into the game.
• Understand the game rules: Knowing RTP, bonus terms, and game strategies helps you play smarter.
• Keep other hobbies too: Gaming isn't the only form of entertainment. Time with family, going out, sports — these matter just as much.
• Be honest with yourself: Is gaming still fun for you? Or has it become a habit you can't shake? Ask yourself this question every now and then.

FanCode strictly prohibits access for anyone under the age of 18. Age is verified at registration, and identification may be requested in cases where there is any doubt.

If you have teenagers or young children at home, it's a good idea to take the following steps:

• Keep your FanCode account password to yourself — never share it with anyone.
• Use parental control software on your device.
• Keep auto-login to gaming sites turned off in your browser.
• Have open, honest conversations with children about gaming.

If you become aware that a minor is using FanCode, immediately support@fancode.mylet us know.

Acknowledging the problem takes real courage. If you feel gaming is becoming hard to control, you're not alone — reaching out for help is the right thing to do.

FanCode's support team is specially trained to assist members experiencing gaming-related difficulties with sensitivity and care. Your identity and information will be kept completely confidential.

If needed, we'll help you activate self-exclusion or a long-term break — this service is completely free and available immediately.