Question 1

What do I need to open a new account at fancode, and how does the whole process work?

Accepted Answer

Signing up on fancode is completely free and can be done in under 3 minutes. You'll need the following details:

Full Name — Must match your national ID or passport
Mobile Number — An active Bangladeshi number, for OTP verification
Email Address — A valid email address
Date of Birth — Must be 18 years of age or older
Password — At least 8 characters; mixing uppercase letters and numbers is recommended

Registration steps:
Step 1: On the registration page Go there and fill in the form.
Step 2: An OTP will be sent to your registered mobile number — use it to verify your number.
Step 3: Once verified, your account is active — you can deposit and start playing right away.

Keep in mind — you may need to upload a photo of your national ID before making your first withdrawal. Only one account can be registered per mobile number.

Question 2

How do I change the name or mobile number on my account?

Accepted Answer

Updating personal information on fancode depends on which detail you want to change.

Email address, password & profile photo: After logging in, click the profile icon → "Account Settings" → "Personal Information" to make changes directly. You will need to enter your current password to confirm any updates.

Changing your mobile number: This can't be done directly — for security reasons. support@fancode.myEmail us or submit a request via live chat. An OTP will be sent to both your old and new numbers to verify the new one.

Name Change: Changing your name after registration is generally not permitted, as it is tied to identity verification. If there's a spelling error, contact support and submit a copy of your national ID — corrections can be made from there.

After updating any details, log out and log back in for the changes to take effect.

Question 3

How exactly do I claim fancode's 100% welcome bonus — is a separate code needed?

Accepted Answer

fancode's welcome bonus is added automatically — no separate code is usually required. However, if you have a special promo code, enter it during registration; it cannot be applied after sign-up.

How to claim the bonus:
1. Complete your registration.
2. Make your first deposit via bKash, Nagad, or Rocket — minimum ৳500.
3. A 100% bonus will be credited to your wallet instantly with your deposit. So if you deposit ৳500, you'll have ৳1,000 to play with.
4. Maximum bonus is ৳5,000 — meaning a ৳5,000 deposit gets you a total of ৳10,000.

Things to keep in mind: Bonus funds cannot be withdrawn directly — you must first wager a specified amount (the wagering requirement). See the question below for full wagering details. All new members are eligible for this bonus, but each person can claim it only once. The bonus is valid for 30 days.

To view the latest promotions and bonus offers Latest Promotions Go to the page.

Question 4

The match I placed a bet on was abandoned or cancelled mid-way — what happens to my bet?

Accepted Answer

If a match is cancelled or left incomplete, fancode settles bets according to specific rules. Settlement varies depending on the situation:

If the match is completely cancelled (never started): The full stake is refunded to your wallet. Refunds are typically processed within 24 hours of the scheduled match time.

If a match is abandoned after it has started: For international cricket (ICC rules) or football (FIFA/UEFA rules), bets are settled based on the official result once specific conditions are met. For example, in cricket, a result declared via the DLS method is considered final for settlement purposes.

If the result is undecided: All bets are voided and stakes are returned.

If one leg of an accumulator bet is voided: That leg is treated as odds of 1.00 and the remaining legs are used to settle the bet.

If you have any questions about settlement, reach out via Live Chat or support@fancode.myto let us know. Terms & Conditions You'll find the full settlement policy on the page.

Question 5

What tools does fancode offer to help me manage and control my gaming?

Accepted Answer

fancode offers four main Responsible Gaming tools, all free and accessible directly from your account profile:

1. Deposit Limits: Go to Profile → Security Settings → "Deposit Limit" to set a daily, weekly, or monthly limit. Lowering your limit takes effect immediately; increasing it requires a 24-hour waiting period — this delay is intentional.

2. Session Timer: Go to Profile → "Time Limit" to set a session limit between 30 minutes and 4 hours. You'll receive a warning when the time is up.

3. Cooling-Off (Temporary Break): You can take a break lasting anywhere from 1 day to 6 weeks. You won't be able to log in during the break, but your balance will remain safe.

4. Self-Exclusion: For a long-term break lasting anywhere from 6 months to 5 years, support@fancode.myto email us.

To learn more about these tools, visit the Responsible Gaming Visit the page.

Question 6

How exactly is the wagering requirement calculated — can you break down how much I need to bet to clear a bonus?

Accepted Answer

Wagering requirements mean you must bet the bonus amount a set number of times before you can withdraw. For FanCode's welcome bonus, the wagering requirement is typically 10x the bonus amount।

Example:
You deposit ৳1,000 → receive a bonus of ৳1,000 → total balance becomes ৳2,000.
Wagering requirement: ৳1,000 × 10 = ৳10,000 in total bets required.
In other words, once you have placed a total of ৳10,000 in bets, the bonus becomes withdrawable.

Which bet types count toward wagering:
— Sports Betting: every bet counts in full, provided the odds are at least 1.50 or higher.
— Casino slots: counted at 100%.
— Live Casino table games: typically counted at 20–50% (varies by game).

Validity: Wagering must be completed within 30 days of receiving the bonus. Any unused bonus will expire after that.

To find the exact wagering requirement for the current bonus Latest Promotions page or Terms & Conditions to find out more.

Question 7

How do I get support at fancode if I run into a problem — and which channel gets the fastest response?

Accepted Answer

fancode offers three main support channels, all available in Bengali:

1. Live Chat (fastest): Click the chat icon at the bottom right of the page. You'll typically get a response within 1–5 minutes. It's the fastest way to resolve payment issues, bonus queries, or login problems.

2. Email: support@fancode.my — For complex requests such as identity verification, self-exclusion, or account detail changes, please email us. You'll typically receive a detailed response within 24 hours.

Service Hours: 24 hours a day, 7 days a week — in Bengali.

Tips for a faster response:
— Start by providing the mobile number linked to your account.
— For payment issues, have your bKash TrxID and amount ready.
— If you have screenshots, attach them to your email — it helps us understand the issue faster.

FanCode's support team is here to help without judgment and in complete confidence — whether it's a general issue or a responsible gaming concern, don't hesitate to reach out.

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